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 Fucking hell! I've been hacked

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PostSubject: Fucking hell! I've been hacked   2010-07-19, 8:16 am

Somebody has apparently reset my password without my knowing, as I recieved an e-mail from NCSoft support saying that my password reset was successful. I now can't login with my old pass, and want to know what the fuck is going on.

This is the email I sent to support after I got their email about my password reset.
Quote :
Hey,
I just received notification of a password reset on my Guild Wars account which I personally did not authorize. Please can this be reverted as I now believe that someone has accessed my account without my authority and has changed my password. I have had my account for many months and am devastated that this has happened.
Thanks,
Tom (guild wars account owner.)

So.. other than that, what the fuck can I do? I use a secure password and have no idea how anyone could have guessed it. I also have no keylogger/spyware and whatnot on my computer, I make sure to keep a tight guard on what goes on on my machine. Anyone have any suggestions? I'm so fucking pissed and worried, I've spent so many hours on that account and now I face it all being gone forever...
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Peter
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PostSubject: Re: Fucking hell! I've been hacked   2010-07-19, 8:30 am

Happened with my friend too. Maybe (part of) their user database was hacked, because I hear about hacked accounts several times lately.

I'd guess the best practice is - besides choosing a strong password - to change the password regularly, I'd say monthly.
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PostSubject: Re: Fucking hell! I've been hacked   2010-07-19, 8:38 am

Should've sided with the White Mantle.

Seriously, that SUCKS. I'm sure you'll get your account back but who knows what damage has been done to it. If you have your serial numbers handy that will expedite the account retrieval process. As always, I and many others are willing to get you back up to speed in-game in a hurry if that's what you will be forced to do.

I'm paranoid of getting hacked, especially as we get ever-so-closer to GW2's release. I don't want to lose my GWAMM charactes b/c of the GW2 bonuses.


Have you used your GW email address anywhere online recently? Install any pirated software, applications, etc.? Not that I'm advocating this, but keygens should ALWAYS be run in a sandbox if possible. Is your Adobe Flashplayer and Adobe Acrobat Reader up to date? (There were 0-day security vulnerabilities with older versions of each of these that were recently fixed. I wrote up a guide for updating Flashplayer a few weeks back on the forums here.) Are you on a legit copy of Windows and can thus install timely Windows Updates or is your Windows a pirated copy?

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PostSubject: Re: Fucking hell! I've been hacked   2010-07-19, 8:44 am

I'm paranoid too.

I also say that you should have a dedicated e-mail address for GW which others don't know.

One of my friends even stopped trading with strangers after he got hacked.
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PostSubject: Re: Fucking hell! I've been hacked   2010-07-19, 8:46 am

Peter wrote:
I'd guess the best practice is - besides choosing a strong password - to change the password regularly, I'd say monthly.

Only if your account is able to have passwords changed within the GW client itself. I remember at one time only certain accounts (newer? NCSoft-linked? something else?) were able to do this, but I'm not sure if ANet changed that recently or not. Guru is always rampant with rumors that NCSoft's website is seriously lacking in security, and thus, I avoid going there and logging in with my NCSoft account info if at all possible.


To choose a nice, secure password, I'd suggest using a random character password generator such as the one included with KeePass Password Safe. You don't have to use this program for its intended function (ie. password database, although I highly recommend it), but the entry info screen has a random password generator that lets you choose what types of characters are included and how long the password itself will be.





Guild Wars passwords are funky. When I set up my 2 Prophecies-only mule accounts last year I noticed that the passwords were inconsistent between NCSoft and Guild Wars itself. Not sure if this has been changed lately either but this is what I noticed back then:

Quote :
Creating A New Guild Wars Account Lets You Have >15 Character Passwords.
The Guild Wars Login Screen Password Box Has A Limit Of Only 15 Characters.
The NCSoft.com Account Link-To Password Box Has A Limit Of Only 13 Characters.

CONCLUSION: For Optimal Purposes, Guild Wars Account Passwords Should Only Be 13 Characters Or Less. (Use The Max Of 13)

As if we needed to be reminded once again, idiots run the asylum and can't ever get anything straight. Rolling Eyes

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Last edited by TideSwayer on 2010-07-19, 9:04 am; edited 7 times in total
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PostSubject: Re: Fucking hell! I've been hacked   2010-07-19, 8:51 am

TideSwayer wrote:
Have you used your GW email address anywhere online recently?
I don't tend to create many accounts, but I o have a couple of things tied to that address, but nothing that would be any cause for suspicion at all.

TideSwayer wrote:
Install any pirated software, applications, etc.? Not that I'm advocating this, but keygens should ALWAYS be run in a sandbox if possible.
Not recently, no. I've always tried to stay away from putting my e-mail address into things like that, and if possible avoided piracy of that type as a whole.

TideSwayer wrote:
Is your Adobe Flashplayer and Adobe Acrobat Reader up to date? (There were 0-day security vulnerabilities with older versions of each of these that were recently fixed.)
I recently did a complete wipe/reinstall so all my software and such is a new install.

TideSwayer wrote:
Are you on a legit copy of Windows and can thus install timely Windows Updates or is your Windows a pirated copy?
100% legit, all available updates installed.
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PostSubject: Re: Fucking hell! I've been hacked   2010-07-19, 9:05 am

Do you still have your GW campaign keys handy anywhere? ANet Support is most likely going to ask you for them to speed the process up. I would back your keys up somewhere in case you ever lose the actual boxes (or already have discarded them).

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PostSubject: Re: Fucking hell! I've been hacked   2010-07-19, 9:10 am

TideSwayer wrote:
Do you still have your GW campaign keys handy anywhere? ANet Support is most likely going to ask you for them to speed the process up. I would back your keys up somewhere in case you ever lose the actual boxes (or already have discarded them).

I have my nightfall regular and collector's and my factions collector's keys, but I bought EotN and Factions regular in the online store and I have lost my prophecies key.

EDIT: Also, is this KeePass software safe? Storing all of your passwords in one place doesn't sound very safe at all.
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PostSubject: Re: Fucking hell! I've been hacked   2010-07-19, 9:25 am

KeePass makes small database files, but they are encrypted and also password-protected (by your personal setting). It's as safe as you can get. Most people just store their passwords in one place anyways. (My friend uses a notebook and I used to just use a generic .txt file before switching to this.) If you wanted FURTHER security, you could then encrypt the already-encrypted-by-default KeePass database file with a dedicated encryption app such as AxCrypt or TrueCrypt or something of that sort. Hell, you could use a steganography tool to embed the file into another file if you were truly paranoid, lol. Laughing

As for worrying about losing the one file regardless of security, I just upload my KeePass database file to a private GMail account as an email attachment - along with an export file of my browser bookmarks - to keep me from ever losing them even if my hard drive crashes.

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PostSubject: Re: Fucking hell! I've been hacked   2010-07-19, 9:39 am

I use keepass to store my passwords. I put the file into an encrypted TrueCrypt container, which is syncronized between all my PCs with Dropbox. Works well. All stuff in one place, and it's in sync.
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PostSubject: Re: Fucking hell! I've been hacked   2010-07-21, 11:59 am

I've got my account back! Thanks for the support, I still have no idea how they got my pass though.. changed it now anyway so it's hopefully safe once more. Smile
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PostSubject: Re: Fucking hell! I've been hacked   2010-07-21, 6:55 pm

glad you got your account back. i would be saddened if your ranger was being controlled by a thief. <3
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PostSubject: Re: Fucking hell! I've been hacked   2010-08-03, 5:55 am

I made some effort to secure my accounts, because I heard about hacked accounts a lot lately. So basically I just went through every and each GW related site I'm registered in and made a separate e-mail address for each. I.e. I have different email addresses for GWA, GWGuru, ECTOs, GSC etc. Hopefully that'll make things a bit more secure.

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PostSubject: Re: Fucking hell! I've been hacked   2010-08-03, 10:18 am

Peter wrote:
I made some effort to secure my accounts, because I heard about hacked accounts a lot lately. So basically I just went through every and each GW related site I'm registered in and made a separate e-mail address for each. I.e. I have different email addresses for GWA, GWGuru, ECTOs, GSC etc. Hopefully that'll make things a bit more secure.

i agree with this but you honestly can't depend too much on everything because human error will always come back and get you.
like i never knew i would've gotten keylogged but i did and i had to change my whole set of passwords for all my emails and my accounts i think i left only a few passwords the same because they had no authority over anything i do like some websites... but meh
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PostSubject: Re: Fucking hell! I've been hacked   2010-08-04, 2:26 am

Goddess Of Defense wrote:
Peter wrote:
I made some effort to secure my accounts, because I heard about hacked accounts a lot lately. So basically I just went through every and each GW related site I'm registered in and made a separate e-mail address for each. I.e. I have different email addresses for GWA, GWGuru, ECTOs, GSC etc. Hopefully that'll make things a bit more secure.

i agree with this but you honestly can't depend too much on everything because human error will always come back and get you.
like i never knew i would've gotten keylogged but i did and i had to change my whole set of passwords for all my emails and my accounts i think i left only a few passwords the same because they had no authority over anything i do like some websites... but meh

When I change my passwords, I do it under Ubuntu. Even GW runs fine with WINE, so no problems. A fresh Ubuntu install isn't likely to contain keyloggers. Also, it's much more resistant against viruses, worm &c.

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PostSubject: Re: Fucking hell! I've been hacked   2010-08-04, 5:37 am

Peter wrote:
Goddess Of Defense wrote:
Peter wrote:
I made some effort to secure my accounts, because I heard about hacked accounts a lot lately. So basically I just went through every and each GW related site I'm registered in and made a separate e-mail address for each. I.e. I have different email addresses for GWA, GWGuru, ECTOs, GSC etc. Hopefully that'll make things a bit more secure.

i agree with this but you honestly can't depend too much on everything because human error will always come back and get you.
like i never knew i would've gotten keylogged but i did and i had to change my whole set of passwords for all my emails and my accounts i think i left only a few passwords the same because they had no authority over anything i do like some websites... but meh

When I change my passwords, I do it under Ubuntu. Even GW runs fine with WINE, so no problems. A fresh Ubuntu install isn't likely to contain keyloggers. Also, it's much more resistant against viruses, worm &c.

I understand this, and I am knowledgeable in unix/linux systems it's just i've been using windows since ever and it's hard for me to just stop using windows.
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PostSubject: Re: Fucking hell! I've been hacked   2010-08-04, 6:12 am

I'm an origami pro, so I keep all of my passwords in a paper-made shuriken that I wear around my neck... even while in the shower. If anyone fucks with me, I'll papercut their throat from ear to ear with my login info.

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PostSubject: Re: Fucking hell! I've been hacked   2010-08-04, 7:04 am

LOL. good one!
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PostSubject: Re: Fucking hell! I've been hacked   2010-08-04, 10:11 am

steve, i wouldn't be surprised you are a violent person you'd make ninja swords out of paper i bet
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PostSubject: Re: Fucking hell! I've been hacked   2010-08-04, 10:20 am

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PostSubject: Re: Fucking hell! I've been hacked   2010-08-04, 12:56 pm

Ive made throwing stars outta paper. They get pretty hard and kinda hurt when made the right way ^^
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PostSubject: Re: Fucking hell! I've been hacked   2010-08-26, 11:29 am

TideSwayer wrote:
I'm an origami pro, so I keep all of my passwords in a paper-made shuriken that I wear around my neck... even while in the shower. If anyone fucks with me, I'll papercut their throat from ear to ear with my login info.

this is seriously the funniest sh*t i have ever seen you say! rotfl!!!
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