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Menzies Disciple
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Registered : 2009-05-26

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PostSubject: trying to log in but   2017-02-09, 6:44 pm

trying to log in but I think someone took my account

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TideSwayer
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Registered : 2009-03-17


PostSubject: Re: trying to log in but   2017-02-09, 11:11 pm

Menzies Disciple wrote:
trying to log in but I think someone took my account

Long time no see! Hello there! Smile

For what it's worth, I haven't seen anyone log into your account in about 2 years or so - although given that most of my friends list no longer even really plays GW2 anymore, I honestly haven't been keeping close focus over my Contact List like I used to in the GW1 era/early GW2 era.


There have been a lot of account hacks going on over the past year or so. (Even Gaile Gray's account got hacked and someone stole her GW1 custom frog minipet! LOL.) ANet set up two-factor authorization to help mitigate this. I'm using WinAuth as my 2FA solution. Seems to work pretty well.

If your GW1 account is linked to your GW2 account, you could mention that in any calls/emails to support as well as any names on the account, etc.. It always helps to know the serial numbers of the games/expansions as that's one of the main things ANet uses to prove ownership. Hope you get your account back. I'd hate to lose mine so I hope that feeling is one I never get to experience.

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TideSwayer
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PostSubject: Re: trying to log in but   2017-02-11, 1:56 am

Thankfully it wasn't anything malicious and you just had to change your email address. Good to see you back around. Smile

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trying to log in but

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